Drinking Water Delivery Service Terms and conditions

  1. This promotion is only applicable to the city’super E-Shop Pre-order website (https://preorder.citysuper.com.hk), and is not applicable to the city’super E-Shop website (https://online.citysuper.com.hk), app and city’super physical stores.
  2. This offer is only applicable to the purchase of designated bottled water.
  3. The offer is valid from 18 (Thu) May to 25 (Mon) Dec 2023. Expired offers will not be accepted and no retrospective arrangement will be made.
  4. The order cutoff will be on the 25th of every month, and the delivery date will be fixed from the following 1st of every month. For example, if orders are placed on 20th May, 2023, the delivery will starts from 1st Jun, 2023.
  5. Once the order is confirmed, the delivery date, product and quantity cannot be changed. Cancellation and refund will not be accepted.
  6. Automatic extensions and renewals of plan are not available. If necessary, please contact customer service team.
  7. If a product runs out of stock, city’super reserves the right to offer a substitution or refund to the customer. Please refer to https://online.citysuper.com.hk/blogs/news/refund-policy
  8. For delivery details, please refer to https://online.citysuper.com.hk/blogs/news/online-order-and-delivery
  9. super e and super e-gold members can earn loyalty points for the net purchase amount, excluding delivery charges.
  10. super e and super e-gold members are required to log in at the city’super E-Shop Pre-order website to earn loyalty points and accumulate spending. No retrospective arrangements will be made. The corresponding loyalty points will be added to the registered account within 7 days from the delivery date by month.
  11. This offer cannot be redeemed for cash or exchanged for other products/shopping vouchers, or transferred to a third party. Photos are for reference only.
  12. Cancelled transactions or refunds will result in the automatic deduction of loyalty points and accumulated spending from the purchase, including any extra loyalty points and accumulated spending earned from specific promotions. The gift will not be returned.
  13. This promotion cannot be used in conjunction with super e-gold year-round discount, member reward eCoupons, or other promotional offers or coupons.
  14. Limited quantity available, while stocks last.
  15. City Super Limited reserves the right to amend the terms and conditions without prior notice, and of final decision on all matters of dispute.

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